Terms and Conditions
Article 1. Purpose
These Terms establish the rights and obligations of all users of TENGOTENIS, in relation to the products and services we offer through our website "www.tengotenis.com"
These Conditions are important to you and to us as they are designed to create a legally binding agreement between us protecting your rights as a customer and our rights as a company.
These Conditions could be modified, so you must read them before making each order.
Article 2. Order
The fact of placing an order in "www.tengotenis.com" means the full and complete acceptance of the prices, the description of the products on sale and the general conditions of sale, which will be the only ones applicable to the contract Thus concluded.
When placing an order through "www.tengotenis.com" You guarantee that you are fully authorized to use the payment card, in case you choose this payment method. Only persons with the legal capacity to sign contracts relating to the class of goods and services proposed on this website may place orders on "www.tengotenis.com"
To place an order, you must follow the online purchase procedure until payment.
After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted, as it constitutes an offer that you make to us to buy one or more products. All orders are subject to our acceptance and we will confirm such acceptance by sending you an email confirming that the product (s) is being shipped (the Shipment Confirmation).
The contract for the purchase of a product (s) between us (Contract) will be formalized only when we send that Confirmation of Shipment.
Only the products listed in the Shipping Confirmation will be the subject of the Contract. We will not be obligated to supply you with any other product that may have been ordered until we confirm the shipment of the same in an Independent Shipment Confirmation.
Article 3. Availability
Availability of the service: The articles offered through this website will only be available in Spain Peninsular, Baleares and Peninsular Portugal.
Availability of products: TENGOTENIS will do everything possible to please all its customers in the demand for the products. But all product orders are subject to their availability and, in this sense, if there are difficulties in supplying them, or if there are no items remaining in stock, we reserve the right to provide you with information about substitute products Quality and equal or higher value that you can order. If you do not wish to place an order for these substitute products, we will reimburse you for any amounts you may have paid.
Article 4. Delivery
Delivery of products:
TENGOTENIS agrees to deliver the products in perfect condition in the delivery address that you indicate in the order form.
You can request the delivery of the articles, in another address and to a different physical person to the one who signs the order, as long as the delivery address is located in Peninsular Spain, Balearic Islands or Peninsular Portugal.
Orders will not be delivered in PO Boxes.
In order to optimize the delivery, we thank you to indicate an address in which the order can be delivered within normal business hours.
In order to optimize the delivery, we thank you to indicate an address in which the order can be delivered within normal business hours.
TENGOTENIS makes its shipments through courier companies (usually REDYSER).
TENGOTENIS will make available to the customer all the information about your shipment, that is to say, tracking number, the agency that will arrive the same and the telephone number of the messenger, so that you can contact them and know at all times The place where your shipment is.
The delivery of the merchandise will be made at the address designated by you. In case of absence of the recipient, at the time of delivery, a voucher will be left indicating how to proceed to arrange a new delivery.
TENGOTENIS reserves the right to vary the type of shipment and the company by which it is carried out, independently of what is exposed in these pages and provided it does not cause a manifest damage to the customer.
The shipping costs of the items purchased will be reflected in the final moment of the purchase and will depend on the chosen modality, urgent or normal and the place of destination. These conditions may be modified.For the purposes of the present Conditions, it will be understood that the "delivery" has occurred or that the product (s) have been "delivered" at the time of signing the receipt of the goods at the agreed delivery address.
We work with the following deadlines:
Delivery mode: delivery within 24 hours.
Normal shipping mode: delivery in 48 to 72h.
We will understand these delivery times on business days (Monday through Friday) and for orders placed at www.tengotenis.com before 5 pm.
We have at www.tengotenis.com of articles whose deadlines do not correspond to the general conditions, but for these articles will be specified correctly in their tab the deadlines for the same.
These deadlines are means, and therefore an estimate. For this reason, they may vary for logistical reasons or force majeure.
If for some reason we can not meet the estimated delivery date, we will inform you of this circumstance and we will give you the option to go ahead with the purchase by setting a new delivery date or cancel the order with the full refund of the price paid. Please note in any case that we do not deliver on Saturdays or Sundays.
Can not deliver:
We reserve the right to remove any Product from our website at any time and / or to remove or modify any material or content thereof. Although we will do our best to always process all orders, there may be exceptional circumstances that require us to refuse the processing of an order after we have sent the Order Confirmation, and we reserve the right to do so at any time, in our sole discretion.
We will not be liable to You or any third party for the removal of any product from our website "www.tengotenis.com", regardless of whether said product has been sold or not, remove or modify any material or content of the Website, or by refusing to process an order once we have sent you the Order Confirmation.
Article 5. Prices
Prices on the website "www.tengotenis.com" include VAT, applicable to the day of the order, but exclude shipping costs, which will be added to the total amount due.
The PRICE OF THE PRODUCTS will be the one that appears in the web site. The price is expressed with taxes included, as these taxes are set on the date of acceptance of the offer. The price must be paid in full at the time of purchase.
TENGOTENIS reserves the right to modify at any time the sales prices listed on www.tengotenis.com, but the articles will be invoiced based on the rates in force at the time the order is registered under availability reservation in That date.
Article 6. Payment
The payment of the orders can be made using the following modalities:
Payment with Visa Secure Card.
Payment against reimbursement
For some customers we may modify the chosen payment method of payment by credit card or transfer, when it is recorded in your history that you have placed orders against reimbursement and these have not been collected for justifiable reasons, generating TENGOTENIS expenses that have not Been paid by the customer. In case the customer is not satisfied with the new payment method, he can not therefore initiate actions against TENGOTENIS.
TENGOTENIS reserves the right to change the payment modalities, being able to create new ones or to eliminate some of the existing ones, without the user / client of "www.tengotenis.com" can make claims for this reason. However, if the change in payment mode affects an order already made, from "www.tengotenis.com" we would contact the customer to inform you of the change, offering you the option to cancel the order if you deem it convenient.
Visa Secure Card Payment
The charge is made online, that is, in real time, through the payment gateway of the corresponding financial institution and once it has been verified that the reported data are correct.
In order to give maximum security to the "www.tengotenis.com" payment system, it uses secure payment systems from leading financial institutions in electronic commerce.
In this sense, the confidential data is transmitted directly and in encrypted form (SSL) to the corresponding financial institution. The SSL encryption system we use confers complete security to data transmission over the network. Your data is fully confidential and protected.
The data on credit cards are not registered in any database of ours. They are only used in the POS (Virtual Point of Sale) of our financial institution, through its Secure Payment Gateway.
Credit cards will be subject to checks and authorizations by the entity issuing them, but if that entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any Contract with You.
TENGOTENIS reserves the right to verify the personal data supplied by the customer and to take the measures it deems appropriate (including cancellation of the order) so that the purchased goods are delivered in accordance with the information contained in the order.
The customer who makes a purchase through this modality, unless cancellation of the same by telephone call to 965 943061 or by email firstname.lastname@example.org, prior to the mail sent by www.tengotenis.com informing that the order has already been Sent, will be obliged to pay the same, being considered fraud the rejection of the package.
Article 7. Return Policy
Returns in exercise of the right to give up the purchase
All products purchased at "www.tengotenis.com" may be returned and refunded, provided that you inform us of your intention to return the purchased product (s) within a maximum period of 30 business days from the date of Delivery and that the rest of the conditions established in this section are fulfilled.
TENGOTENIS will only accept returns that meet the following requirements:
1. The product must be in the same state in which it was delivered and must retain its original packaging and labeling.
2. Shipment must be made using the same protective carton in which it has been received to protect the product. For the case that can not be made with the protective box with which it was delivered, the CLIENT must return it in a protective box in order for the product to arrive at the store of TENGOTENIS with the maximum possible guarantees.
3. A copy of the delivery note must be included inside the package, where the products returned and the reason for the return are also marked.
After examining the article we will tell you if you are entitled to the refund of the amounts paid, for the purchased items. ONLY the amount of the item (s) will NEVER be refunded, including the cost of shipping, reimbursement and gift packaging.
The return will be made as soon as possible and, in any case, within the period of 30 days from the date you notified us of your intention to give up. The return will be made on the same credit card that was used to pay the purchase, in case of purchases with Card or by bank transfer, for orders against reimbursement, to an account where the holder of the same is the person who performed The order, these data must be sent by the customer by email. You will bear the cost and risk of returning the products to us as indicated above.
There will be no change or return of products that are not in the same conditions in which you received them, or that have been used beyond the mere opening of the product or those personalized items.
This provision does not affect the rights granted to the consumer by the legislation in force.
Returns of defective products
In the cases in which you consider that at the time of delivery the product does not conform to the stipulated in the Contract, you must contact us immediately through our contact form email@example.com or info @ Tengotenis.com, facilitating the data of the product as well as the damage that suffers, in some cases we will request to send us a photo of the damages.
Once we receive the notification TENGOTENIS, we will contact you to inform you about how you should proceed, and by which messenger agency should do it, as a rule these are the steps to follow:
You must return the product to the address indicated on the invoice that you will receive by mail, providing us with the following information:
1. Personal Information
2. Your email address
3. Order Number
4. Reason for return
5. Date of receipt of the order
Date of return
Please return the item in its original packaging in addition to the instructions, documentation and wrappings that may accompany it.
Upon receipt of the goods to be returned, we will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable time if the return or replacement thereof (if any) is necessary. The return or replacement of the article will be made as soon as possible and, in any case, within 30 days after the date we send you an email confirming that the return or replacement of the nonconforming article is necessary.
In the event that the product (s) can not be replaced, the amounts paid for those products that are returned, due to any defect or defect, when it actually exists, will be refunded in full, including delivery costs incurred to deliver the item And the costs that you incurred to return it to us.
Returns and partial cancellations will give rise to partial refunds, of the total amount paid for the entire order. The cost of transportation, reimbursement and gift packaging will not be refunded in case the return is partial.
The refund will be made on the same credit card that was used to pay the purchase or by bank transfer for the orders paid by reimbursement.
If you have any questions, you can contact us through our email firstname.lastname@example.org or by calling 670 068 109.
The rights recognized by current legislation are safeguarded.
Article 8. Warranty of products purchased
According to Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, TENGOTENIS responds to the lack of conformity that manifest within a period of two years From delivery.
In the event of non-compliance, you must inform us within two months of your knowledge of it, sending an email to email@example.com indicating your details, your purchase invoice number and the anomaly detected. In the event of a manufacturing defect, TENGOTENIS will be responsible for the costs of return, as well as costs related to labor and materials.
The item to be returned must be properly packed for return. The packaging must be in perfect condition and keep all accessories and instructions of origin to be returned.
Instructions for the correct use and installation of the product, so the warranty documentation included by the manufacturers must be read by the buyer.
The warranty will lose its validity in case of defects or deterioration caused by external factors, accidents, in particular, electric accidents, wear, installation and use not in accordance with the instructions of the Supplier.
Products modified or repaired by the customer or any other person not authorized by the supplier are also excluded from the guarantee.
For any question or request for information, you can contact the Customer Service either by email at firstname.lastname@example.org or by telephone at 965 943061
Article 9. Liability and Disclaimer
The photographs and reproduced texts that present the products offered are merely informative.
The responsibility of TENGOTENIS in relation to any product acquired in "www.tengotenis.com" will be strictly limited, in any case, to the purchase price of said product and will not be compromised by simple errors or omissions that could have taken place, when All necessary precautions have been taken in the presentation of the products.
TENGOTENIS can not be held liable for damages, regardless of their nature, whether material or non-material or that may result from improper operation or use of the products marketed. The same applies to possible modifications made to products by suppliers.
TENGOTENIS can not be held liable for a client or a third party for indirect damages, loss of exploitation or loss of profits that may have been caused by the means, even if such damage, loss or damage would have been foreseeable by TENGOTENIS or if its eventuality had been brought to its attention .
Subject to the provisions of the preceding paragraphs, TENGOTENIS's liability under these general conditions may not exceed an amount equal to the sums paid after the transaction that is at the origin of such liability, regardless of the cause Or the form of the action in question.
TENGOTENIS can not be held responsible for breach of the contract signed in case of exhaustion of stocks or unavailability of the product, force majeure, interruption of activity or total or partial strike, especially postal and media services Transportation or communications, flood or fire.
The provisions of this clause shall not affect your rights recognized by law as a consumer, or your right to withdraw from the contract.
In the event of litigation, the client may first go to TENGOTENIS to reach a friendly settlement.
These general conditions are ruled by the Spanish Law. The parties submit, at their election, for the resolution of conflicts and with waiver of any other jurisdiction, to the courts and courts of the domicile of the consumer. Likewise, as an entity adhering to CONFIANZA ONLINE and in the terms of its Code of Ethics, in case of disputes relating to online advertising and contracting, data protection, protection of minors and accessibility, the user may resort to the extrajudicial dispute resolution system Of CONFIANZA ONLINE (www.confianzaonline.es), incarnated in the Jury of Advertising and in the National Arbitration Board of Consumption.
Article 10 - Ownership of the content of the website www.tengotenis.com
The elements of this website are designed with the purpose of offering the sale of some products identified by TENGOTENIS.
All illustrations, designs, icons, graphics, photographs, images and any other elements that are part of the web are the exclusive property of TENGOTENIS, or ceded under license by the Brand of the supplier.
Customers and users are warned that TENGOTENIS's rights regarding the content, design and source code of this website are protected by current Spanish and international legislation regarding intellectual and industrial property.
The brand tengotenis.com has been registered since its publication in the B.O.P.I. From 07/31/2009
In addition, and without prejudice to the foregoing, the content of this website is also considered a computer program, and therefore, it is also applicable to all Spanish and European Community regulations in force in the matter.
It is expressly forbidden the total or partial reproduction of this website, not even through a hyperlink, or any of its contents, without the express written permission of TENGOTENIS.
Likewise, it is totally prohibited to copy, reproduce, adapt, modify, distribute, commercialize, publicly communicate and / or carry out any infringement of current Spanish regulations and / or internments in matters of intellectual and / or industrial property, as well as The use of the contents of the website if it is not with the express prior written authorization of TENGOTENIS.
TENGOTENIS informs that it does not grant any license or implicit authorization regarding intellectual property rights and / or industrial or any other right or property related, directly or indirectly, to the contents included in its website www.tengotenis.com
Article 11. Written communications and notifications
The applicable regulations require that part of the information or communications that we send you are in writing. By using the www.tengotenis.com website, you agree that most of the communications with us are electronic.
We will contract with you by email.
In all communications and in the formulation of the contract we will use the official language of the Spanish State, the Spanish.
For contractual purposes, you agree to use this electronic means of communication and acknowledge that any contract, notification, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
The notifications that you send us should preferably be sent through our contact form. In accordance with the foregoing and unless otherwise stated, we may send communications either to the e-mail or to the postal address provided by You at the time of placing an order.
It will be understood that notifications have been received and have been correctly made the moment they are posted on our website, 24 hours after an email has been sent, or three days after the date of the posting of any letter. In order to prove that the notification has been made, it will suffice to prove, in the case of a letter, that it had the correct address, was properly sealed and that it was properly delivered in mails or in a mailbox and, in the case of an email , That it was sent to the email address specified by the recipient.
For the purposes of the Organic Law 15/1999, of December 13, on the Protection of Personal Data, TENGOTENIS informs you of the existence of a personal data file created by and under the responsibility of TENGOTENIS with The data obtained at "www.tengotenis.com".
The purpose of this file is to send the order to the correct person and address, to answer the requests that you ask us, to send you all necessary information about your purchases and to provide you with information about the products of www.tengotenis.com as well as the accomplishment of promotional activities By e-mail or by any other electronic means of equivalent communication (such as SMS).
In compliance with the provisions of Organic Law 15/1999, Protection of Personal Data, at any time, You will have the right to access, rectify, cancel and oppose all personal data included in the different registration forms. To exercise this power, you must send an email to email@example.com or by mail to TENGOTENIS, Calle del Mar, 73 - San Juan (Alicante), indicating your name, surname (s) and email address, attaching a photocopy of Your DNI.
TENGOTENIS undertakes to keep the maximum reserve and confidentiality on the information provided to it and to use it only for the purposes indicated.
In accordance with the current legislation on data protection, TENGOTENIS is committed to adopt the appropriate levels of security to the data provided by its customers and, in addition, to install all means and measures at their disposal to prevent loss, misuse , Alteration, unauthorized access and extraction thereof.
By the mere visit to the web, the Users do not provide any personal information nor is obliged to provide it. Customers and users agree to browse the website and use the content correctly, not doing any fraudulent action on it.
TENGOTENIS assumes that the data has been entered by its owner or by a person authorized by it, as well as that it is correct and accurate. It is up to you to update your own data. Therefore, you are responsible for the accuracy of the data and TENGOTENIS will not be responsible for the inaccuracy of the personal data of its customers.
Article 13. Applicable Law and Jurisdiction
These general conditions are ruled by the Spanish Law.
Article 14. Comments and Suggestions
Your comments and suggestions will be welcomed. Please send us such comments or suggestions through our email firstname.lastname@example.org